Dear Mr. White,
B. Walsh Testimonial for Carefree Gutter Guard
Tidewater Gutters installed the Leaf-Free Gutter system on our home in October 2008. My wife and I have been delighted with the product for these past 8 years. Earlier this month a section of the 50 foot gutter on the front of my house broke loose during a rain storm while I was home. Prior to the 2008 new gutter installation the damaged fascia board was replaced and CertaPro painted the outside of our home after the old gutters had been removed. It was a puzzle as to why the gutters broke loose as water was flowing through the down spouts and there was almost nothing in the fallen gutter section; that is, the gutters seemed to be working exactly as designed.
Terry diligently communicated with me and arranged to have Mike and Adam come to my home. Mike inspected the installation and determined that the installer of the section that broke loose had over torqued the fastening screws stripping the wood which over time likely caused the failure.
I cannot express how appreciative my wife and I were with the honesty and the commitment to completely stand by the lifetime warranty for product and workmanship. Both Mike and Adam were polite, professional, competent, and friendly. They removed the damaged 50 gutter and set up a time to install a new gutter giving me time to caulk and paint the fascia board.
Mike and Adam installed the new 50 foot gutter on schedule, as promised, and they did a fabulous job. Their installation was that of master craftsmen, efficient; and, the gutters look GREAT!
My wife and I are now even bigger advocates for your Carefree gutter system and so appreciate your company’s world class customer service and 100% warranty to “make it right”! Mr. White, “A Team” customer service is communicated from the top and you are to be commended! My wife and I will surely advocate to our friends for your company and its excellent product and your enthusiastic commitment to provide the very best customer service and customer satisfaction.
Please extend our heartfelt appreciate to Mike and Adam. They were awesome!